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Support, Grievance & Refund Policy
Our refund and cancellation policy, community participation standards, grievance redressal mechanism, and how to reach our support team.
At Rishikesh Yog Kendra, we are deeply committed to the satisfaction, safety and wellbeing of every student who engages with us — whether through our residential Yoga Teacher Training Courses in Rishikesh, online YTTC certifications, or wellness and retreat offerings. This page sets out our refund and cancellation policy, community participation standards, grievance redressal mechanism as required under Indian law, and how to reach our support team.
1. Fee Structure Overview
As outlined in the Terms & Conditions, the total published fee for all RYK programs comprises two independent components:
- 20% Enrollment Consultation Fee — collected by our Accounts Team / Student Coordinator before arrival
- 80% Course Fee Balance — collected by Rishikesh Yog Kendra on arrival in India
Each component is governed by its own refund and cancellation terms as set out below.
2. Enrollment Consultation Fee — Non-Refundable Policy (20% Component)
The Enrollment Consultation Fee collected by our Team is strictly non-refundable under any circumstances. This fee covers consultation services that are considered fully rendered upon issuance of your enrollment confirmation.
The consultation service is deemed delivered upon completion of the following:
- Completion of your personalised course needs assessment
- Program recommendation provided based on your experience and goals
- Enrollment confirmation letter issued
- Pre-arrival orientation materials and guidance sent to you
- At least one follow-up communication confirming your arrival details
The non-refundable nature of this fee applies without exception to the following circumstances:
- Voluntary withdrawal from the program at any stage prior to arrival
- Medical or health-related issues arising before the course commencement date
- Inability to travel due to visa rejection, passport issues, or flight disruptions
- Changes in personal, professional, or financial circumstances
- Natural disasters, pandemics, global health emergencies, or other force majeure events (note: in such circumstances, RYK will make reasonable efforts to offer a batch transfer under Section 3.6, but the consultation fee remains non-refundable as the service has been fully rendered)
- Dissatisfaction with pre-course communication or administrative processes
We strongly advise all prospective students to review all course information, prerequisites, accommodation arrangements, and scheduling carefully before completing payment. Comprehensive travel and health insurance is strongly recommended prior to enrollment.
For all disputes or queries relating to the Enrollment Consultation Fee, please contact our Accounts Team directly.
3. Course Fee Balance — Refund Policy (80% Component)
The course fee balance paid directly to Rishikesh Yog Kendra is also non-refundable once paid. The following specific policies apply:
3.1 Batch Transfer — One Time Only
If you are unable to attend the enrolled batch, the Course Fee Balance (80%) may be transferred once to a different future batch, subject to all conditions below. No cash refund is available.
- The transfer must be requested via Written Intimation to contact@rishikeshyogkendra.com
- For transfer to the immediate next batch: Written Intimation must be received at least 15 days prior to the original Batch Commencement Date
- For transfer to any later batch: Written Intimation must be received at least 30 days prior to the original Batch Commencement Date
- The transfer must be to a batch commencing within 12 months from the original Booking Date
- Transfer is subject to seat availability in the requested batch. RYK does not guarantee availability
- If the fee for the new batch is higher, the student must pay the difference. If lower, no refund of the difference is provided
- Once a transfer is availed, no further transfer, cancellation, or adjustment is permitted under any circumstance
3.2 When Transfer Is NOT Available
The batch transfer facility shall not be available in the following cases:
- The student has already joined or commenced the course, including attending orientation or the first session
- The required notice period (15 or 30 days as applicable) has not been met
- A transfer has already been availed once previously for the same enrollment
- The 12-month window from the original Booking Date has expired
- The student was dismissed for violation of the Code of Conduct
3.3 Late Cancellation / No-Show
No refunds shall be provided for cancellations at any stage or no-shows. If a valid transfer request has not been submitted per Section 3.1 above, the Course Fee Balance (80% component) shall stand forfeited.
3.4 Early Departure
- If a student leaves the course early for any reason, no refund, adjustment, credit, or transfer shall be provided for the remaining unused period
- Accommodation, meals, and services already availed shall be considered consumed and are non-refundable
- If the student has not yet paid the full balance and departs early, RYK reserves the right to charge for services rendered at the applicable daily rate
3.5 School-Initiated Cancellation or Rescheduling
In the rare event that RYK cancels or reschedules a batch due to operational reasons such as insufficient enrollment, instructor unavailability, or facility issues:
- The student shall be offered a full transfer of fees paid to the next available batch at no additional cost
- RYK shall not be liable for any travel costs, visa fees, accommodation bookings, or other expenses incurred by the student in anticipation of the cancelled batch
- No cash refunds shall be issued for school-initiated cancellations except where RYK is unable to offer an alternative batch within 12 months, in which case a refund of fees paid directly to RYK shall be processed
3.6 Force Majeure
Neither party shall be liable for failure to perform obligations under these Terms if prevented by circumstances beyond reasonable control, including natural disasters, floods, earthquakes, pandemics, government orders, war, or civil unrest. In such cases:
- RYK shall make reasonable efforts to reschedule the affected batch
- Students affected shall be offered a transfer to the next available batch at no additional cost
- No cash refunds shall be issued for force majeure cancellations, except where RYK is unable to offer an alternative batch within 12 months, in which case a refund of fees paid shall be processed
- RYK shall not be liable for any consequential costs including travel, visa, or accommodation expenses
4. Online YTTC Programs
For self-paced online yoga teacher training courses, once access to the course platform or study materials has been granted, the enrollment fee is non-refundable under any circumstances. Please ensure you have reliable internet access and the necessary digital tools before enrolling in an online program. Fees once paid for an online TTC are non-refundable.
5. Participation Guidelines
Rishikesh Yog Kendra fosters a welcoming, respectful, and spiritually enriching environment for yoga students from all countries, cultures, and backgrounds. All users of our website and community platforms must adhere to the following guidelines:
5.1 Encouraged Conduct
- Sharing authentic personal experiences related to yoga training and wellness at RYK
- Offering constructive, thoughtful feedback aimed at improving our programs
- Asking genuine questions about yoga practices, course logistics, and ashram life
- Celebrating your yoga journey and inspiring fellow students
5.2 Prohibited Conduct
- Commercial solicitation, spam, or unsolicited advertising of any product or service
- Defamatory, offensive, abusive, or discriminatory language directed at any individual or group
- Sharing false, misleading, or fabricated information about RYK, its faculty, or students
- Reproducing copyrighted content without authorisation, including RYK’s course materials
- Posting content that violates any applicable law, including the Information Technology Act, 2000
- Impersonating RYK staff, teachers, or fellow students in any capacity
5.3 Content Moderation
Rishikesh Yog Kendra reserves the right to review, moderate, approve, withhold, or remove any user-generated content at our sole discretion and without prior notice. User-submitted reviews and testimonials represent the personal opinions of individual students and do not reflect the official views of Rishikesh Yog Kendra, its management, faculty, or affiliates.
6. Grievance Officer
In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection (DPDP) Act, 2023, Rishikesh Yog Kendra has designated a Grievance Officer (Mr. Vimlesh Joshi) to receive and resolve complaints relating to data privacy, digital content, enrollment, and service-related concerns.
You may contact our team to get the resolution for the same.
7. Types of Grievances & Where to Raise Them
| Type of Grievance | Raise With | Timeline to Raise |
|---|---|---|
| Enrollment Consultation Fee dispute | Our Accounts Team | Any time |
| Course fee balance / billing dispute | Rishikesh Yog Kendra Grievance Officer | Any time |
| On-campus experience (food, accommodation, classes, staff) | Student Coordinator on campus (contact in enrollment confirmation) | During the course — post-course complaints may not be entertained |
| Certification, data privacy, or content complaint | Rishikesh Yog Kendra Grievance Officer | Any time via email |
| Code of Conduct or disciplinary matter | School Administration | During the course |
8. How to File a Grievance
To file a formal grievance with Rishikesh Yog Kendra, please write to our Grievance Officer at rishikeshyogkendra.work@gmail.com with the following information:
- Your full name and registered contact details (email and phone number)
- A clear and detailed description of your grievance or concern
- The relevant course, program, or service to which the complaint relates
- Dates and timeline of events leading to the grievance
- Supporting documentation, screenshots, or evidence where available
9. Grievance Resolution Timeline
| Stage | Timeline |
|---|---|
| Acknowledgment of grievance receipt | Within 48 hours (2 business days) |
| Initial investigation and response | Within 10 working days |
| Full resolution or escalation notice | Within 30 calendar days of receipt |
| Complex or third-party grievances | May require additional time — you will be kept informed at each stage |
10. Escalation Process
If you are dissatisfied with the resolution provided by our Grievance Officer, you may escalate your complaint to the appropriate statutory authority under Indian law. Once constituted, the Data Protection Board of India (under the DPDP Act, 2023) will serve as the appellate authority for unresolved data protection grievances.
11. Student Support Services
Our support team is available to assist with:
- Pre-enrollment queries about course content, schedules, prerequisites, and fees
- Accommodation and logistics for residential programs in Rishikesh
- Online course platform access and technical support
- Wellness program booking and appointment scheduling
- Post-program certification queries and Yoga Alliance registration guidance
- Retreat hosting and group booking enquiries
12. Contact & Support Details
- Organisation
- Rishikesh Yog Kendra
- Contact Person
- Vimlesh Joshi
- Phone
- +91-8267950265
Our support team is available Monday through Saturday, 9:00 AM to 7:00 PM IST. We aim to respond to all inquiries within 24 to 48 hours on working days. For urgent matters, please contact us by phone or WhatsApp at +91-8267950265.
We love to hear from you — we will revert to you as soon as possible. If you have not heard from us within 24 hours, please email us at rishikeshyogkendra.work@gmail.com.
13. How to Reach Us
You can reach Rishikesh by airway, railway, and bus or cab.
By Airway
The nearest domestic airport is Jolly Grant Airport (approximately 35 km away), while the nearest international airport is Indira Gandhi International Airport (about 250 km from Rishikesh). Both airports offer easy access to taxis and buses. If needed, you can also contact the school directly for a pickup.
By Railway
You can travel to Rishikesh directly by train. The city has its own railway station called Yog Nagari Rishikesh (Code: YNRK). Tickets can be pre-booked directly through the IRCTC website. Upon arriving at the Rishikesh railway station, you can book a taxi to the school. However, if you do not find a suitable train to Rishikesh, you can take a train to Haridwar, which is just about an hour away. From Haridwar, cabs to Rishikesh are easily available.
By Bus / Cabs
Rishikesh is well connected by road to major cities across India. Both private and government-operated buses are available from different locations. You can also pre-book a cab via Uber, Ola, or local taxi operators for a convenient and comfortable journey.
Note
Whether you are arriving via airport, Rishikesh railway station, or Haridwar railway station, taxis to Rishikesh Yog Kendra are easily available. For added convenience, you can also contact the school in advance to have a taxi arranged for your pickup.
